MetricsFlare is integrating with Zendesk in order to provide a seamless experience in collecting customer feedback.
Rate comment tone analyser
We are analyzing comments and adding a tone color to them. you are able to understand the feedback from your customer on a whole new level.
One-click Reporting System
Presentation ready reports with just one
click through filters. You can easily
understand your survey results broken
down by NPS/CES/CSAT segments.
Learn from geographical representation of the rates acquired and navigate your decisions and campaigns into right direction.
Real Time Reviews
Get real-time customer feedback and have the data aligned and sorted out in a way that is the most intuitive for you. You can’t miss a thing.
Agent Performance Statistic
Optimize your team performance by
tracking agent data. Who is building
your brand reputation like a pro?
Identify the key promoters or
detractors and monitor the impact
of their loyalty.
Growth Navigation System
Intelligence driven suggestions, based
on your scores and goals. How can you
boost NPS? What is your next step for
team development? What is your
weak spot? System will know it.