How to Implement MetricsFlare with Olark Chat
This article assumes you have the “Chat” type survey link copied as explained on this page.
Setting up your MetricsFlare surveys with “Olark” Chat is done through shortcuts – the chance is that you’re already using them to make you and the lives of your customers easier.
To send a saved reply through a shortcut, just press the “;” sign, and a selection of saved replies will be available. From here you can search your saved replies and see a small preview before inserting.
Clicking on the Manage Shortcuts link will take you to Olark’s Shortcuts Settings page. Here you can create your very own MetricsFlare feedback reply:
By adding this shortcut, typing “;rateme” ( or whatever your custom shortcut is) will display the message with the MetricsFlare link that you can share with your end-users.