Privacy policy

Your privacy is extremely important to us. To better protect you, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used and all in accordance to GDPR.

How we use your data

The MetricsFlare privacy policy applies when you use our site, register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or, where relevant, use one of our other electronic products such as an app or ebook.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
  • The email address you provide for order processing will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) if used will not be stored on our servers.

Do we use cookies?

Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Billing and refund policy

We use a third-party intermediary to manage payment processing. Therefore we do not store, retain or use your billing information. The Service is billed in advance for each month according to your chosen plan, and is non-refundable. If you do not provide your credit card or other payment information before the expiration of any free trial period, your account will be suspended until payment information and charge authorization are provided.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

What You Provide to Us

The user is required to indicate true and correct billing information on the order. Also the user is obliged to inform MetricsFlare throughout the contractual relationship using help desk or web interface about:

  1. Change contact name, and no later than 30 days from the date of such change
  2. Any changes in their identification data and billing information, no later than 30 days from the date of such change
  3. Provider shall immediately notify all users known facts that could adversely affect the provision of services by providers.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Disclaimer of Warranties and Use of Content

Please visit our Disclaimer of Warranties section establishing the disclaimers, and limitations of liability governing the use of our website. Information on the use and reuse of content from our website can be found on our Copyright Permissions page.

Your Consent

By using our site, you consent to our privacy policy.

Modifications to the service fees

If you decide to change the plan during the billing cycle, you will then get an invoice on your account for new billing rate every 30 days thereafter unless you cancel your account.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

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